Spire Terminals

Counter Top Terminal
Step 1. Terminal connections

• Place the terminal face down on a flat surface,
push the two tabs upwards and remove the rear
cover. (fig. 1)
• Remove the cable tidy. (fig. 2)
• Thread the black power supply cable to the right
of the cable tidy recess and insert the plug into the
rear of the terminal. (fig. 3)
• Thread the telephone cable through the cable
tidy recess and insert the plug into the socket
identified with the blue LINE label.
• Alternatively if you are connecting the terminal to
an Internet connection point, thread the network
cable to the left of the cable tidy recess and insert
the plug into the socket identified with LAN.
• Refit the cable tidy and rear cover until you hear a
‘click’. (fig. 4)
Connect the telephone cable to the telephone
socket, and the network cable (if required) to your
Internet connection point.

Step 2. Paper roll installation

• With the terminal facing up, gently pull upwards
on the lever located in the middle of the printer
door. (fig. 5)
• Discard any packing material from the paper roll.
• Fit the roll as shown in the diagram. The correct
orientation of the paper is critical. (fig. 6)
• Pull 10 cm of paper until it protrudes from the top
of the terminal.
• Ensure the printer roller is installed.
• Close the printer door until a ‘click’ is heard.
• Remove the excess paper by pulling down and
tearing along the serrated edge. (fig. 7)

Step 3. Turning on the terminal

• Connect power supply to a nearby electrical outlet.
• Hold down the power button (located on the right
of the menu buttons) until the display illuminates
and the terminal beeps. (fig. 8)
• Remove the protective film from the display if
present.

Step 4. Sale transaction

• Enter the transaction amount into the terminal
when prompted.
• Insert the customer’s Chip Card into the card slot
in the terminal with chip facing upwards.
• Pass the terminal to the customer for PIN entry.
• The terminal will automatically contact the
acquirer and approve/decline the transaction.
• A merchant copy of the receipt will be printed. Tear
off and retain for your records.
• Confirm display prompts to print the customer
receipt. (If contactless transaction, only a merchant
copy will print.)
• Once printing is complete, tear off receipt and pass
to customer.

Step 5. Other transaction types

Please refer to the User Manual or visit www.
spirepayments.com for further information on
performing all transaction types and reading card
data by Swipe, Keyed and Contactless. Alternatively
contact your technical help desk for assistance.

Step 6. End of day/shift change

procedures
It is essential to perform specific processes at the
end of a working day, and possibly between shifts
for internal records. Please refer to the User Manual
or visit www.spirepayments.com for further details.
Alternatively contact your technical help desk for
assistance.

PABX/Prefix digit(s)

If the phone line you intend to use needs a PABX/
prefix digit(s) in order to dial out, your terminal will
need to be configured for this. Please read the User
Manual provided by your bank or payment service
provider for more information or call the helpdesk
for assistance.

DHCP (relevant if you are using a

network connection)

Your terminal will be pre-configured for use on
standard networks featuring DHCP (automatic
allocation of IP address). In the unlikely event that
your network does not have this feature, please call
the helpdesk for assistance.

Troubleshooting

In the unlikely event you experience issues with
this product, please follow the relevant procedure
detailed below. If this does not resolve the issue,
please visit www.spirepayments.com or your solution
provider for further assistance.
No display on terminal
• Check terminal is switched on.
• Check connection between terminal, power supply
and mains supply.
Poor printing performance
• Check the printer door is closed fully.
• Ensure an approved paper roll is installed correctly.
• Ensure the printer roller is placed correctly. If it has
been accidentally removed, please put it back to
its original position.
Communication problems
• Ensure the communication cable is connected
correctly.
• If your terminal is connected via the telephone
line, use a telephone to ensure there is a dial tone
on the telephone line.
• Reset the terminal by powering off and on.
• If your terminal is connected via an Internet
connection, ensure the Internet connection is
operational.
• If connecting to a broadband phone line, ensure the
terminal is connected to the link through a DSL filter.
Cannot read cards
• Ensure the Chip Card has been inserted in the
correct orientation.
• Ensure the contactless card has been placed at a
distance of 0 to 4 cm from the terminal display.
• Ensure the magnetic stripe card has swiped in the
correct orientation.
• Test with another card of the same type.

Caution and Safety Instructions

• Do not attempt to disassemble, service or repair
any part.
• Do not use if damaged or the terminal shows signs
of tampering.
• Only use the supplied power adapter with an
electrical outlet of the correct rating.
• To avoid the potential hazard of electrical shock
do not use in wet environments or during an
electrical storm.
• Do not use in proximity of potentially flammable
gases or substances.
• Ensure cables used do not cause a trip hazard or
risk the device being dropped on to a hard surface.
• Do not expose to excessive heat or cold. Only
operate between 0 °C and 40 °C.
• Before cleaning, disconnect from the electrical
outlet. Use only a dry or dampened soft cloth.
• Do not immerse, use liquids, sprays or aerosol
cleaners. Clean all spillages quickly.
• Dispose any part in an environmentally sound
manner and in accordance with local laws.
• Spire Payments will not be held liable for any
damage resulting from user operation that does
not comply with the guidance stated.

Frequency bands and power

Maximum radio-frequency power transmitted in
the frequency bands in which this radio equipment
operates is below the limit values specified in the
corresponding Harmonized Standards.
The frequency bands and power limits applicable
to this radio equipment are: GSM900: 35 dBm,
GSM1800: 32 dBm, Wi-Fi 2.4G: 20 dBm, NFC
13.56 MHz: 60 dBuA/m at 10 m.

Mobile Terminal
Step 1. Terminal battery installation

• Place the terminal face down on a flat surface and
remove the battery cover by applying pressure on
the tab and pulling upward. (fig. 1)
• If a SIM is not pre-fitted insert the supplied SIM
into the socket marked SIM1. (For GPRS or 3G
version only)
• Remove the packaging and insert the battery into
the terminal. (fig. 2)
• Replace the cover. (fig. 3)

Step 2. Paper roll installation

• With the terminal facing up, gently pull upwards
on the lever located in the middle of the printer
door. (fig. 4)
• Discard any packing material from the paper roll.
• Fit the roll as shown in the diagram. The correct
orientation of the paper is critical. (fig. 5)
• Pull 10 cm of paper until it protrudes from the top
of the terminal.
• Ensure the printer roller is installed.
• Close the printer door until a ‘click’ is heard.
• Remove the excess paper by pulling down and
tearing along the serrated edge. (fig. 6)

Step 3. Charging the terminal

• Take the power supply and plug the small
connector in the rear of the terminal. (fig. 7) Only
then plug the power supply into the electrical
outlet.
• Charging of the battery will take between 2 and
4 hours.
• Battery status is indicated in the top right hand
corner of the display when the terminal is
switched on.
When not in use you may leave the terminal
connected to the power supply to maintain
charge.

Step 4. Turning on the terminal

• Hold down the power button (located on the right
of the menu buttons) until the display illuminates
and the terminal beeps. (fig. 8)
• Remove the protective film from the display if
present.

Step 5. Sale transaction

• Enter the transaction amount into the terminal.
• Present, insert, swipe the customers card or type in
the card details.
• Follow the on screen instructions depending on
the type of transaction.
• The terminal will approve/decline the transaction.
• A Merchant copy of the receipt will be printed. Tear
off and retain for your records.
• Confirm display prompts to print the customer
receipt. (If Contactless transaction, only a merchant
copy will print.)
• Tear off the customers receipt and give to the
customer.

Step 6. Other transaction types

Please refer to the User Manual or visit www.
spirepayments.com for further information on
performing all transaction types and reading card
data by Swipe, Keyed and Contactless. Alternatively
contact your technical help desk for assistance.

Step 7. End of day/shift change

procedures
It is essential to perform specific processes at the
end of a working day, and possibly between shifts
for internal records. Please refer to the User Manual
or visit www.spirepayments.com for further details.
Alternatively contact your technical help desk for
assistance.

Troubleshooting

In the unlikely event you experience issues with
this product, please follow the relevant procedure
detailed below. If this does not resolve the issue,
please visit www.spirepayments.com or contact your
technical help desk for further assistance.
No display
• Check the battery is fitted and no packing material
is interfering with the battery contacts.
• Insert power supply into rear of terminal and
confirm charging is in progress.
• Check power supply and all connections.
Poor battery life
• Ensure the power is being supplied.
• Check battery charge indicator is at maximum.
• Charge for 2 to 4 hours to ensure a full charge.
Poor printing performance
• Check the printer door is closed fully.
• Ensure an approved paper roll is installed correctly.
• Ensure the printer roller is placed correctly. If it has
been accidentally removed, please put it back to
its original position.
Communication problems
• Reset the terminal by powering off and on
• Turn the terminal on and ensure the wireless signal
is strong.
Cannot read Cards
• Ensure the Chip Card has been inserted in the
correct orientation.
• Ensure the contactless card has been placed at a
distance of 0 to 4 cm from the terminal display.
• Ensure the magnetic stripe card has swiped in the
correct orientation.
• Test with another card of the same type.

Caution and safety instructions

• Do not attempt to disassemble, service or repair
any part.
• Do not use if damaged or the terminal shows signs
of tampering.
• Only use the supplied power adapter with an
electrical outlet of the correct rating.
• To avoid the potential hazard of electrical shock
do not use in wet environments or during an
electrical storm.
Do not use in proximity of potentially flammable
gases or substances.
• Ensure cables used do not cause a trip hazard or
risk the device being dropped on to a hard surface.
• Do not expose to excessive heat or cold. Only
operate between 0 °C and 40 °C.
• Only use a rechargeable battery supplied or
specified by Spire and follow caution instructions
printed on it.
• Before cleaning, disconnect from the electrical
outlet. Use only a dry or dampened soft cloth.
• Do not immerse, use liquids, sprays or aerosol
cleaners. Clean all spillages quickly.
• This device is intended for handheld use only.
• Dispose any part in an environmentally sound
manner and in accordance with local laws.
• Spire Payments will not be held liable for any
damage resulting from user operation that does
not comply with the guidance stated.

Frequency bands and power

Maximum radio-frequency power transmitted in
the frequency bands in which this radio equipment
operates is below the limit values specified in the
corresponding Harmonized Standards.
The frequency bands and power limits applicable
to this radio equipment are: GSM900: 35 dBm,
GSM1800: 32 dBm, WCDMA 900/2100: 25.7 dBm,
Wi-Fi 2.4G: 20 dBm, NFC 13.56 MHz: 60 dBuA/m
at 10 m.